FAQ:

Are there discounts for larger orders? 

The good news is YES. This will be based on a case by case basis. Please contact us via email or our live help.

Can I use my coupon with any item? 

The promotional products cannot be combined with any other offer such like Bonus Dollar and coupon.Review the contents of your shopping cart. The coupon would be useless for this purchase if there are promotional products in your shopping cart.

Differences of coupon, discount and voucher at eveiskvip?

Coupon, is usually rewarded to our loyal customers, which can be used to get extra amount bond to the order. Discount, a gift for our new-coming customers, is used for the deduction from the fixed price products by percent, you need to input the code in the discount code blank and the total amount would be discounted when checking out.

How can I communicate with eveiskvip after my payment has been cleared? 

You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.

How do I avoid sending an e-check? 

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

How do I pay with my credit card without using Paypal? 

We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.

How do I sell credits to you? 

You can just click the "sell to us" on our webpage. Then follow the instructions.  Or you can log in supplier eveiskvi.com , it also can bring you to the interface of selling to us.

How is delivery accomplished? 

After you complete the order of Cheap Eve Isk process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

How long does delivery take? 

This is a most concerned question. If your order is in stock we can usually deliver within 30 minutes. Deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game , we suggest you check the stock on our live chat before you place the order in order to have a quick delivery.

How to check your Bonus Dollar balance? 

Please login to your account on our website, and click the Bonus Dollars to check your balance.

How to protect from imposters? 

It is always safer to deal with a well known trader and seller. However, due to the recent flood of MSN spoofing (faking MSN numbers to make you believe it's someone else you are talking to) done by scammers the following procedures are now implemented at eveiskvi.com for all trades and purchases to protect our customers from being scammed.